FAQ


All you need to know to have relaxing facials, body treatments and sugaring in Melbourne

FAQ'S

Frequently asked questions

gift voucher.FAQ
  • How to contact us?

    For your convenience, we take bookings via:
    · Booking form on the website
    · Email enquiry jkbeautyservices@gmail.com
    · call or text on +61(0)451385461
    · you can also book through IG or FB
    Please allow us 48 hours to respond. In case you haven't received confirmation, please repeat your request if booked through email.

  • How do I make a booking?

    For your best experience with beauty services in Melbourne, we are asking you to enquire with detailed information, including your full name and contact number.
    When booking with us, please provide:
    - a preferable day and time
    - desired beauty treatment(s) or
    - name of a package
    - other additional information that you think is important.
    If you have any health conditions, pregnant or need special attention due to disability, please mention it in the booking form.
    When providing us with detailed information, you save time by clarifying your needs that helps us to serve you to your expectations.

  • Booking confirmation

    Your appointment is booked only when you received confirmation via email. A kind reminder will be sent to you via email and SMS text 24 hours before the appointment.

  • Do I need to prepare anything for the appointment?

    If you are coming for sugaring hair removal:
    - your hair-length needs to be as short as 3-5 mm
    - clean the treated area but do not exfoliate or apply any cream and oil before sugaring.
    - to perform a high-quality service, a beautician must enter your personal space. Please don’t wear strong perfume or try to avoid it before treatment.
    All other treatments do not need any preparation. Just come along and enjoy your Me Time to relax and unwind.

  • Can I bring my kids?

    If your child can stay in a room quietly during your treatment time, you can bring him or her with you. If not, children need to be supervised by another adult in the waiting room. We are not responsible for your child’s safety.

  • Do you provide beauty service for men?

    We help men with their hair removal, facial treatment and body massage at our Melbourne beauty salon. Treat your partners and friends because they deserve it too.

  • Can I change my mind and replace the booked treatment during the appointment?

    At JK Beauty, we aim for high-quality customer service and thoroughly prepare for your appointment. We get ready with appropriate accessories, tools and products so you can have a relaxing time. Any changes will occur as distractions during your time and experience.
    Please give us as much notice in advance if there are any changes to your booking.

  • Payment methods

    For your convenience, we accept all types of Payment: Cash, Credit cards, Online banking transfer, Paypal. We also have After Pay option for products and services with cost above $100

  • Cancellation policy

    We understand that life is unpredictable and personal circumstances can change quickly. We prefer not to charge a cancellation fee if there is no impact on the therapist's time/scheduling.
    However, we reserve the right to charge 25% above the treatment fee on your next visit if you cancel or reschedule your appointment. You will be charged 100% of the price if you reschedule or cancel the appointment two times without reason.

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